Agreement Between Applicant and Rove Concepts
Your b2b fee (plus applicable taxes) will renew automatically each year on the annual anniversary of your approval date (unless you cancel your b2b account). Unless you notify us before the b2b fee charge that you wish to cancel your b2b account or that you do not wish to auto renew your b2b account, you understand and expressly agree that your membership will automatically continue for another year and you authorize Rove Concepts (without notice to you, unless required by law) to collect and charge the then-applicable b2b fee and any applicable taxes, each year using any credit card Rove Concepts has on file for you.
Applicant is interested in selling Rove Concepts products on their website or physical retail location. All terms below are agreed to and understood by the applicant at the bottom of the document. Any violation of the terms below may lead to the termination of any business relationships. Applicant acknowledges and agrees that any violation of the terms of this agreement constitutes good cause for the termination of the agreement and our business relationship.
Product Selection - The Applicant is limited to the product that is provided to them. A High Resolution Photo Library and Pricelist are available once applicant is approved by Rove Concepts, for wholesale accounts.
Freight - By default, Rove Concepts will handle all logistics for deliveries, unless Applicant requests to handle logistics independently. Rove Concepts will not negotiate any freight nor be responsible for any costs or damages associated with freight, if Applicant arranges their own logistics. Rove Concepts will be responsible for having the merchandise ready for pick-up and notifying the delivery company.
Auctions & Marketplaces - Rove Concepts merchandise cannot be advertised or sold on any auction website, including eBay, nor any marketplace, including Amazon.
MAP & MSRP - Applicant must maintain retail pricing of all products featured on their website based on the provided MSRP & MAP prices. If the website is found not to comply with the MSRP & MAP, a letter of non-compliance will be e-mailed. If non-compliant product is not corrected or deleted from the Applicant's website within 48 hours, all shipments to dealer will be suspended until corrections are made.
Limitations - Retailer shall not purchase, manufacture, reproduce or assist any other entity in designing, developing, or manufacturing any furniture product that utilizes any design, equipment, or technology provided by Rove Concepts.
Image License & Copyright - All content included on Rove Concepts CD, website, or catalog, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Rove Concepts and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of Rove Concepts and protected by U.S. and international copyright laws.
License & Image Access - Rove Concepts grants you a limited license to access and make commercial use of these images and not to download (other than page caching) or modify it, or any portion of it, except with the express written consent of Rove Concepts. This license does not include any resale or commercial use of these images or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of these images or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. These images or any portion of the Rove Concepts catalog or website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Rove Concepts. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Rove Concepts.com without express written consent. You may not use any meta tags or any other "hidden text" utilizing Rove Concept’s name or trademarks without the express written consent of Rove Concepts. Any unauthorized use terminates the permission or license granted by Rove Concepts. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the homepage of Rove Concepts.com so long as the link does not portray Rove Concepts, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Rove Concepts logo or other proprietary graphic or trademark as part of the link without express written permission.
Returns & Exchanges - Rove Concepts takes every step possible to ensure your orders arrive in the best condition possible. All shipments should be inspected upon delivery, and any claim should be made within 3 days of receipt of merchandise. Items that are not damaged are subject to a 15% restocking fee and must be back at our warehouse within 30 days of the merchandise arriving to the end user on the order. Shipping charges are not refundable. End user is responsible for repackaging and return transportation. Returned items must be shipped back to Rove Concepts in their original packaging, with no signs of use, wear or damage. Upon receipt, Rove Concepts will inspect the package for any damage and reserves the right to partially or wholly accept or deny the return.
Payment - All Purchase Orders must be paid at time of placement, unless otherwise agreed. If you wish to keep credit card information saved, we recommend using Chrome to save your data - Rove Concepts does not keep credit card information on file for future purchases. Rove Concepts cannot allocate, reserve, or ship any purchase orders that are not approved at time of purchase. If payment set up as "terms", I INDIVIDUALLY, PERSONALLY, ABSOLUTELY AND UNCONDITIONALLY GUARANTEE to Rove Concepts (and any person or firm Rove Concepts may transfer its interest to) all payments and other obligations owed by applicant to Rove Concepts under agreement. I will also pay all reasonable costs and fees incurred by Rove Concepts in enforcing this guarantee. This guarantee will bind my heirs representatives and successors. By agreeing to and submitting this application, you hereby accept this Personal Guarantee.
Customer Service - Rove Concepts phone number should never be given to the end user. Any questions from the end user must be directed to the Applicant. The Applicant may call or email Rove Concepts’ customer service department for help with any questions.
Online Retail – Minimum sales quotas are enabled for authorized online only retailers. Online retailers must meet monthly purchases no less than $15,000 per month to remain active. An initial period of 6-9 months will be granted to reach the required level. If minimum sales levels are not reached in the specified time frame, account may be subject to closure, with or without advance warning.
Shipping Charges - Flat rate shipping - All orders will be delivered for a flat fee to anywhere in the US and Canada. Customers may choose to upgrade to optional white glove delivery. Please note, deliveries to some remote areas may be charged extra. Our carriers will make every attempt possible to accommodate customer requests for delivery dates and times, but reserve the right to refuse specific days of the week based on availability and routing. Shipping prices are calculated on website prices before coupon codes are applied.
Shipping charges are non-refundable once items have left our warehouse, including damaged or defective shipments. Any additional charges accrued with the delivery company will be transferred to the customer. These include, but are not limited to, isolated zip or postal codes (e.g. back road, islands etc.), missed attempted delivery charges, weekend delivery, storage fees, additional delivery services and other potential charges associated with the order. Once an order has been set up for shipment we cannot accept any changes to the product(s) ordered. Shipping to Hawaii, Alaska and Puerto Rico is not available, and shipping outside of Canada and the United States is not available. It is the customer's responsibility to keep track of the order from shipment to delivery.
Once an order has been shipped, an upgrade to White Glove Shipping will incur a significant surcharge to the customer, with an understanding that the arrangement will cause delays in shipping times and is not always available. White Glove service is only available to certain areas in Canada but is available throughout the US. Please consult customer service to inquire about your area.